A: Yes , may I help you ?
B: We had a damaged shipment from you .
A: We'll look into it right away for you .
A: Was the damage extensive ?
B: I'd say about half of the shipment is unusable .
A: We'll send a man right out to look at it .
B: Good ,we'll be expecting him .
A: How bad was the damage .
B: One packing case was crushed .
A: Was all the material in that case destroyed ?
B: We don't think we can use any of it at all .
A: Did you note the damage on the bill of lading ?
B: Yes ,of course .
A: We'll start a claim with the shipping company .
B: We'll wait and see what they say .
A: Just whose fault is this damage ?
B: The order was in good shape when it left out factory .
A: It certainly didn't arrive here that way .
B: We'll make it right with you ,of course .
A: How about taking the damaged portion at a lower price ?
B: What kind of price did you have in mind ?
A: I was thinking of 40% off .
B: That will probably be ok .
A: I'm sorry ,but I don't think this damage is our fault .
B: What do you mean ?
A: It looks like the shipping company did this .
B: We'd better take it up with them ,in that case .
A: We can't process your damage claim .
B: Why not ?
A: You didn't note the damage on the bill of lading .
B: I see .
A: It looks like we have problem with the shipment .
B: What kind of problem .
A: We came up about two cases short .
B: I see ,we'll look for them on our end .
A: Are you sure you sent the full order ?
B: Yes ,why ?
A: We seem to be three packages short .
B: You'd better check with the shipper .
A: We're sorry ,but we cannot allow your claim .
B: Why not ?
A: The material was not damaged by us.
B: We'll have to talk this over some more .
A: What about our claim ?
B: Our shipping manager is looking into it .
A: When will we hear something from him ?
B: On , in just a day or two ,I think .
A: Here is the final settlement for your
B: Thanks , we appreciate the fast work .
A: We only hope we won't have this kind of problem again .
B: That goes for us too .